VIVIAN RIVERA
IT PROFESSIONAL & WEB/GRAPHIC DESIGNER
Creative artist and computer technician with over 12 years of experience within IT. Web design, graphic design and animations.
Help desk, network administration and maintenance, application installation and maintenance, end user training and support.
Help desk, network administration and maintenance, application installation and maintenance, end user training and support.
SKILLBOX
HTML | CSS | Flash | Dreamweaver | SEO
Photoshop | Fireworks | Illustrator
PHP | MySQL | Actionscript
Flowcharts | Wireframes | Storyboards
Windows Server 2000 | 2003
Windows OS Workstations 3.X|NT|XP|Vista|7
Microsoft Office
IE | Chrome Firefox | Opera
Blogger | Facebook | LinkedIn | Twitter
You Tube | Google
EXPERIENCE
eCommerce Sales & Service Agent
Internet Help Desk| Live Chat Agent| Kana E-mails
Walt Disney World Travel Company
Orlando, FL Oct2013-present
Assistive Technology Facilitator
Adapted Toys| Eye-gaze Systems
Communication Screens creation and configuration
Private Pediatric Patient
Newark, NJ May2008-Oct2012
eCommerce Sales & Service Agent
Internet Help Desk| Live Chat Agent| Kana E-mails
Walt Disney World Travel Company
Orlando, FL Oct2013-present
Assistive Technology Facilitator
Adapted Toys| Eye-gaze Systems
Communication Screens creation and configuration
Private Pediatric Patient
Newark, NJ May2008-Oct2012
Primary Programmer
Help Desk | Web Design |Network
Servers | Training
Vocational Rehabilitation Administration
Mayaguez, PR Nov1999-Dec2009
PC & POS Technician
Hardware | Software | POS | Training
Advanced Electronic Services, SHARP PR
Carolina, PR Nov1998-Nov1999
Computer Specialist
Help Desk |Network | Servers |Backups
EDI & Research
Propper International, Inc.
Mayaguez, PR Nov1996-Oct1998
EDUCATION
BS IT Security
Western Governors University
Online Campus (expected 2012)
Web Design Diploma
Art Institute of Pittsburg
Online Division (2009)
MBA Business Management, Marketing
University of Puerto Rico
Mayaguez Campus (2002)
BSBA Computerized Information Systems
University of Puerto Rico
Mayaguez Campus (1996)
CERTIFICATES
CompTIA A+ Essentials 2009 Certification (2011)
CIW v5 Site Designer (2011)
CIW Fundamentals (2010)
Cisco Router Configuration & Troubleshooting
Advanced Troubleshooting & Upgrading PCs
Ms Administering WinNT Server
Ms Win2000 Professional & Server
Macromedia Web Design: DHTML DW3 Flash4
Qualified Fortis Professional (Fortis Db System)
Sharp Print Servers ARBD14, ARLX532, ARNC1D
Oracle9i: SQL Introduction
Oracle9iAS Portal R2: Build Corporate Portals
